Hoteliers need to focus on their hotel(s) and its guests. We bring our expertise to the table to form a dream team with luxury hotels by offering

• Central Reservations
• Sales & Marketing
• Online Marketing

Your advantage - our wealth of expertise

• Well-established contacts in the tourism industry.
• Expertise on international markets as well as on the South African market.
• Strong communication skills and a multilingual team speaking German, French, Italian and Spanish besides English.
• Expertise in positioning exclusive, unique hotels and understanding of their specific needs.
• On-property experiences of luxury resorts.
• Highly-motivated, service-orientated individuals with attention to detail.
• Reliable and professional handling of services offered.
• Personal identification with the hotel thus enhancing credibility when representing your property.

Why outsource Sales & Marketing in South Africa to Exclusive Serenity?

• Contacts. We are well established and have built up an active, targeted database.
• National footprint. We have representatives in all major cities of South Africa.
• Contracting. We manage all contracts with Tour Operators.
• Branding. We take on your brand and email clients from your own domain.
• Reservation Systems. We have in-depth knowledge of a variety of reservation systems.
• Portals. We know exactly who to sell your hotel rooms to through an established portal system.
• Reliability. The most secluded hotels are often in remote locations. We are running secure, backed-up servers on a stable internet platform with stable telephone systems with an uptime of more than 99.99%
• Speed. We are dedicated and have the passion to respond fast and professionally.
• Knowledge. We know the market and we will get to know you property well before we take it on.
• Cultures. We understand both the European and Southern African cultures.
• Cost. The costs of salaries and running costs are far less compared to having staff with in-depth European knowledge based in Europe.
• HR. We take over the responsibility of Human Resources and know exactly what type of staff to employ.