Online Marketing

26
May
2009

Social Media Marketing

Social networking headline Why social media marketing? Because that’s where the money is. Likewise… it’s people who buy stuff. Smart marketers participate in social media because that’s where the people are. It’s not larceny, but it’s also not complicated. And yet, social media marketing and bank robbery have things in common: You’ve got to be daring, innovative, and most of all, effective. That’s apparently where things get complicated. Apart from a PC, an internet connection and some basic knowledge, all you really need to get going in social media marketing is one crucial component: time. Let us save you time by introducing the six types of social media - so you can choose for yourself which is best for you.

Type 1: Social Networks What it is: An online community of people that share common interests Examples: Facebook, MySpace Suggested use for the hotel marketer: Build discussions and brand awareness through groups, profiles, and participation

Type 2: Blogging (and Microblogging) What it is: A journal-style website of frequently updated information; microblogging is publishing brief text messages Examples: Wordpress, Twitter Suggested use for the hotel marketer: Communicate information about your hotel or surrounding area as a travel destination

Type 3: Social Bookmarking What it is: Allows users to save and share web pages they find Examples: Del.icio.us, Digg Suggested use for the hotel marketer: Enable visitors to spread important content

Type 4: Media Sharing What it is: Enables the sharing of photos and videos Examples: Flickr, YouTube Suggested use for the hotel marketer: Take photos and video from your hotel, and publish them to media sharing sites for increased visibility

Type 5: Social Reviews What it is: Allows travelers to review hotels (potential guests can use this to make their travel plans) Examples: Yelp, TripAdvisor Suggested use for the hotel marketer: Find out what guests are saying about your hotel, and respond with solutions as needed. 89% of US buyers read online reviews, so it’s important to be aware of what they’re saying about you.

Type 6: User Generated Content (UGC) What it is: Travel guides written by the users Examples: WikiTravel, World66 Uses for the hotel marketer: The opportunity to be involved in writing your city’s visitor guide

Source: Gradigio

03
June
2009

First things first - a free website?

Every journey of a thousand mile starts with a single step - the first step to online marketing is a website. Your website is your virtual presence on the World Wide Web and more importantly, it can be a powerful sales tool. We will touch on the actual website content and how to make your website your best business tool in some of our next editions. But for now, let's do first things first - get a website.

To find website development companies is easy - to find a good one, is a challenge. Not only because there are so many companies out there, but also there is the jungle of IT jargon which you need to cut through in order to understand what you will actually get and in order to compare the services and prices between companies.

With recession being one of the most common words used in these times, it is tempting to save costs and go for a cheap solution - or maybe even get a free website. Don't. Either do it right, or leave it because if this job is not done properly, you will have wasted your time and money – none of which comes for free. On that note, a website does not necessarily have to cost you an arm and a leg, but it must cover what your business needs in order to be on top of the game and your competitors.

Think of your website as a lagoon in the World Wide Web ocean. The lagoon stands for your business (hotel), potential clients are the fish swimming past your lagoon. Your lagoon is filled with plenty of food, shelter from predators, crystal-clear waters, etc. The ocean and the World Wide Web have the following in common: vastness, depth and an immense variety of products (other lagoons). It is critical to put your lagoon on the map so that the fish can find it. You also want to make your lagoon attractive so that the fish swim around a bit. The fish will do one of two things: either stick around or go to another lagoon. And you want the big fish to stick around, come back again and bring their friends.

A website nowadays has many more components as what we actually see when visiting the site. The background work is immense and requires professional, state-of-the-art knowledge in an ever-evolving technology. A website is not a once-off task, it is a developing, ongoing project that needs to be updated regularly to keep its efficiency and function.

4 Tips to get the right website company:

- Get somebody professional - really. Invite your friends and families for coffee but not to do your website (unless this happens to be their profession). Your business is professional and this is what you want to communicate through your website, too.

- Make sure the web company understands your needs. Remember that your website is your sales tool, so theoretically the website development company becomes an extended part of your sales team. Make sure that the website development company understands your business, your needs and your goals. Find out what else the web company can do for you, such as maintaining your site on a regular basis, updating it according to the latest standards and additional services such as Google Ads.

- Use the latest and most useful technology. A website has a life span of maximum four years before you should consider redoing the website from scratch to stay up to date with technology. When creating a new website, choose a technology according to your needs, e.g. if your website needs to be updated regularly, you may want to consider getting a website based on a Joomla! template. Joomla! is a free open source content management system for publishing content on the World Wide Web which means that you can easily update a large part of the website yourself. The user-friendly Joomla! sites are currently not only popular amongst users but also the search engines (remember, the fish need to find your lagoon). A flash site does no longer do the trick, despite that fact that it still looks appealing and the effects are nice to have; nor does a html site which requires a programmer for every change that you want to make on the site (and you will have to pay for it).

- Get a proper copy writer - SEO copy writer. It does not matter how good your language skills are - nowadays the content of the website does not only need to appeal to human beings (or fish) but also to search engines. Get somebody who speaks that language.

We hope that above tips will assist you in finding a website development company which will help you to swim on top of things. We have made many experiences with our own website and have finally found a website development company who understand our needs - and they will sort out our current website soon :-)

04
June
2009

How I became a Tweeter

"This is awesome, this is amazing!" I interrupt my activity to look at my husband, his face filled with excitement. "You must go onto twitter, this is so cool!" Tw.... what?! Not knowing what he was going on about, it daunted on me that this might be another competition to our Sunday beach mission with the dogs like Facebook was when he first got onto it - and I was right. I listed twitter for now in my list of 'things that prevent us to spend time away from a PC' and ticked off the beach walk.

In a household were latest online marketing trends are part of a usual dinner conversation, it is only natural that the latest online trends and gadgets do not stop in front of our doorstep but rather come up straight onto our PC screens. And not only that, in our household even Joomla and Skype have a different meaning - the content management system Joomla! as well as the communication software Skype are no longer only used in terms of technology, but they are also the names of our two labrador dogs. Skype & Joomla I tried to ignore the regular outbursts coming from my husband and put the twitter thing on hold. Until one day, my husband got my curiosity "you have to sign up Exclusive Serenity as well, there is so much travel stuff out there". Hm. Well, if he is so excited, it must be something good so despite my regrets of having missed that beach walk the previous Sunday, I decided to check it out. I must have expected something like Facebook which is easy and fun to use. Twitter however took me a bit longer to find my way around (and I was still upset about the missed walk on the beach which might have influenced my efficiency). Proud to have successfully passed the sign up process, I stared at my screen, waiting for a miracle to happen or at least something that would make me as excited as my husband. Nothing happened. Realizing that I needed some insider tips, I consulted my husband over a glass of wine the following evening. It sounded awkward to me, to follow people and think of something intelligent to say which would be relevant to the few followers I had. But then suddenly, it became crystal-clear and started making sense - and the excitement started to kick in. Finally, I had so many things to say and share and got into the twitter mood. But not only the twitter mood had changed, when I heard my husband announcing that dinner was ready. "Hold on, this is awesome, I just need to put something else onto twitter!" Be careful who you teach...

By Melanie Floor

26
June
2009

The Michael Jackson Effect on the Internet

The King of Pop is dead. News that spread around the world through the internet faster than what one could have imagined. In an article with the headline "Jackson dies, almost takes internet with him", CNN.com international describes how the internet took strain and almost collapsed through the amount of activities, updates and articles about the death of Michael Jackson. As expected, the news spread immediately, but what is most interesting is that TMZ followed by Twitter and Facebook broke the news, Microsoft Bing failed with all the other traditional news agencies.

Minutes after his death, Michael Jackson was the most searched name on Twitter. Websites started crashing due to people wanting to find out more about what had happened.

Not even 24 hrs after the tragedy, there are already more than 10 groups and fan pages for Michael Jackson on Facebook, with the biggest group counting 993,196 fans - the number is increasing by hundreds in seconds while I am writing this article. In fact, I cannot even join the group because the system is currently overloaded.

So what does that tell us? With all respect due, this article is not a tribute to Michael Jackson, yet it is a (sad) prime example of the incredible efficiency of the internet - and social media tools such as Facebook and Twitter. The dynamic is self-motivated and the speed is immeasurable. You might wonder how this will benefit you, keeping in mind that an icon like Michael Jackson is not associated with your hotel (even if he had stayed there) and obviously we do not want to start marketing on tragedies. HOWEVER, this example shows how powerful the social media networks are. It is big events like this that prove which networks really work and it shows that there is a shift in the way we communicate and share information. And it proves the fact that the internet is surpassing the traditional communication channels.

On a less tragic note, today's US president Obama used social networks such as Facebook and Twitter in a very effective way, increasing confidence and followers during his campaign - until today still.

As much as social media is often praised on the one hand, but frowned upon on the other hand, it DOES have an effect. An effect that is gigantic and can be used to your benefits which brings us back to one of the components of inbound marketing. It is content that counts, information that is relevant to the people who read about your property. Yet not only that, it is also actual events that are happening right now that you can link to your property. The choice needs to be considered carefully since being associated with a negative event that happens in your area will not bring you clients.

Like some advertisement agencies used to link certain products with selected celebrities in other industries (e.g. the Calvin Klein perfume represented by the top model Kate Moss), you have to find (positive) actual events that are on people's minds and relevant to your hotel in order to jump onto the wagon.

Written by Melanie Floor

29
June
2009

Inbound Marketing or The Positive Side of Recession

Is Inbound Marketing the new future?

You might have raised your eye-brows when reading the headline and I must admit, it is thought-provoking. Yet, the reality is that a lot of companies are forced to re-think their strategies and to making changes how they run their businesses. On the bad side, budgets are being reduced to a ridiculous minimum that restrict the efficiency of the usual sales & marketing activities at the costs of efficiency and effectiveness. On the bright side, this strengthens a brand new dimension and lays the foundation for a new, more efficient era of internet marketing – inbound marketing.

What is inbound marketing? Inbound marketing focuses on getting found by the customer as supposed to finding the customer which is the traditional marketing (outbound marketing). The characteristics of outbound marketing are that the activities are usually poorly targeted, not measurable and they interrupt people. With the latest technologies taking over most of the traditional marketing techniques, the traditional forms lose efficiency but also become more and more expensive. Inbound marketing attracts consumers instead of bombarding them with (unsolicited) information. The focus is on what people want to see, hear, talk about and get in touch with as opposed to pushing a product onto them without knowing if they actually want it.

The most successful Inbound Marketing campaigns have three key components:

1. Content: Content (e.g. blogs, ebooks, videos) is the substance of any Inbound Marketing campaign. It is the information or tool that attracts potential customers to your site or your business.

2. Search Engine Optimization - SEO makes it easier for potential customers to find your content. It is the practice of building your site and inbound links to your site to maximize your ranking in search engines, where most of your customers begin their buying process. SEO comprises on-page and off-page optimisation, link-building and keyword analysis.

3. Social Media - Social media amplifies the impact of your content. When your content is distributed across and discussed on networks of personal relationships, it becomes more authentic and nuanced, and is more likely to draw qualified customers to your site. Twitter, Facebook, forums and blogs fall under this category. As the economy slows down, companies are turning to Inbound Marketing because it is a more efficient way of allocating marketing resources than traditional, outbound marketing.

There are three specific ways Inbound Marketing improves on the efficiency of traditional marketing: 1. Cost-efficient - Outbound marketing means spending money - either by buying ads, buying email lists or renting huge booths at trade shows. Inbound Marketing means creating content and talking about it. A blog costs nothing to start. A Twitter account is free, too. Both can draw thousands of customers to your site. The ROI from inbound campaigns is higher.

2. Better targeted - Techniques like cold-calling, mass mail and email campaigns are notoriously poorly targeted. You are reaching out to individuals because of one or two attributes in a database. When you do Inbound Marketing, you only approach people who qualify themselves since they demonstrate an interest in your content, so they are likely to be interested in your product.

3. It's an Investment, Not an Ongoing Expense - When you buy pay-per-click advertising on search engines, its value is gone as soon as you pay for it. In order to maintain a position at the top of Google's paid results, you have to keep paying. However, if you invest that money in quality content that ranks in Google's organic results, you will be there until somebody displaces you.

As much time as it takes to position a hotel on the markets through traditional techniques, inbound marketing also takes time and efforts. Yet, it is worthwhile to be open to it – and to have the tools implemented once it really takes over.

24
August
2009

Increase the Success Rate of your E-mail Marketing

Hotels are desperate for bookings, new special offers spiral the revenue into the grounds whilst competing for new clients. Sounds familiar? In fact, the travel trade as well as direct clients are overwhelmed by special offers on a daily basis. Despite dramatic price decreases, bookings still do not seem to pick up in proportion to the discount.

In a recent marketing case study on a historic luxury hotel in the USA, the hotel decided to change focus. Instead of promoting low rates (which did not have the expected result anymore), they focused on selling their lavish experience. They began using “sensory overload” to describe a stay at their hotel in their email promotions. This resulted in an increased email open rate by 15% and their promotions enjoyed a 30-40% click-through increase. What does that tell us? Surely, today's client is more price-sensitive than ever but more importantly and especially in the luxury travel industry, the client wants more value than ever - maximum value for money and ideally guaranteed value.

To show you that we walk our talk, we put above case study to the test. One of our latest email newsletters for one of our properties highlighted value rather than price and the result is self-explanatory: The opening rate increased by 7%, yet the most wanted click-through rate increased by 33%!

So, are you selling price or value?

By Melanie Floor

25
August
2009

PR 2.0 - the New Kid on the Block

A new buzz is making its way through the keywords loaded web-sphere, challenging the not so technology-versatile human beings to expand their vocabulary again - and not only the vocabulary. PR 2.0 is the new kid on the blog and it will daunt on those who just got used to Web 2.0 (or not), that latest trends will not spare Public Relations. Since the first press release which was published on 30 October 1906, some key elements of public relations were always defined by networking and relationship building - and this will not change. What will change, is the kind of channels through which the news will be spread. Today print media has to make an immense effort to keep its readership and make them buy their publications if the reader can have that information quick and easy online. The opportunities for hotels to expose their brand, generate sales and boost credibility using online platforms are vast and steadily growing. Some of the most innovative and effective ways to reach your target market online include PR 2.0 and optimized press releases. What is PR 2.0? Basically, it is a social media press release. More and more people use Facebook, Twitter, del.icio.us, YouTube etc. to get information faster and more specific as supposed to traditional media outlets. This significant shift is the reason why modern media forms are the most effective way to publish latest news, which was proven quite recently and in one of our previous articles we called it "The Michael Jackson Effect on the Internet".

PR 2.0 incorporates a variety of interactive social media elements including video, Twitter pitches, share options, bookmarking capabilities, photos, slideshows, bulleted information, links to your website, blog, and social media sites, and contact options. Because PR 2.0 is viral, the audience base you can reach with it is infinite.

In the same breath we shall mention SEO PR which is simply an online press release which is optimized in order to be found by search engines - and the qualified customer. Where to start from here? For those who are looking for an easy and free way to implement this new trend, we suggest using the blog on your website. We call it "PR 2.0 for beginners" which simply entails posting newsworthy information on your blog, making sure that you add tags (keywords relevant to your article) to be found by search engines. PR 2.0, social media, the next generation of PR—whatever you want to call it, taking advantage of the new technology tools available to your business is a cost-effective way to expand your outreach. It is a new way to think, but once you get used to using these social media tools, your public relations program will become easier and reach farther. Bottom line: With PR 2.0 you are limited only by your creativity and your imagination. By Melanie Floor
14
June
2011

The use of twitter in the travel industry

As much as some of you might still wonder if a Twitter account is really a necessity, the travel industry is catching up quickly.

Just recently, Hyatt launched a new concept, a twitter-based "Virtual Concierge". Hyatt already provides round-the-clock service by phone and email, so it was just a matter of training the agents to type responses in 140 characters or less to allow communication with guests or future customers via the twitter account. As per Hotels Mag, the account is being staffed 24/7 by specially trained agents within the corporate customer service group who are available to assist with typical concierge fare like spa appointments, golf outings and dinner reservations. @HyattConcierge will also field assorted guest complaints and queries.

This is most definitely one of the most creative uses of Twitter by a hotel or hotel company — by far — but the critics quickly chip in with mixed feelings: On one hand, these questions are posted to the concierges pretty publicly. Also, how much help can you really be in 140 characters? But on the other hand, giving Twitter-ers the benefit of the doubt, one may assume that nobody will be posting "I'm staying at the Park Hyatt Philly on 5/24 alone. Restaurant recommendations?" And, based on this Tweet, it looks like they are utilizing direct messages to exchange contact info to answer questions more thoroughly via telephone. Is this the future of hotels on Twitter? We'll see — it's definitely cool and interactive, but it serves a totally different purpose than most other hotels' Twitter accounts which exist primarily to promote packages, promotions and news.

Not only hotels start following the vibe - Amadeus has successfully implemented blogs (with the latest being the Sell Faster blog) and Twitter to communicate with their travel agents and suppliers. Started in March 2009, the blog assists travel agents in taking better advantage of the hotel resources and tools available in the Amadeus GDS.

The Amadeus business development manager admits that this is still a test phase, to see whether travel agents respond to the blog, if they have time during the day to view it and which of the travel agency staff will be the most appropriate target. Amadeus also has a Twitter account at http://twitter.com/AmadeusHotel and the Twitter account is attracting "more attention than the blog."

If you have been asking yourself whether you should join the twitter crowd or not, then we hope that this blog could give you some inspirations - or at least eliminate the question whether to join or not. Follow us on twitter!

Written by Melanie Floor. Source of information: Hotel Chatter and Travel Weekly