Like many seasoned travellers, we do our best thinking at 30,000 feet. So it’s fitting that Exclusive Serenity came to life in mid-air - from the moment we found our perfect name in 2004, and we’ve never looked back. Neither will you - from the first time you ask for Exclusive Serenity.

Born on a plane

Our founder - and her stacked CV

Exclusive Serenity proves what gorgeous things follow hard work. Founder Melanie Floor started the company from scratch on values of stamina, friendliness and reliability - among others. Still growing after 7 years of operation, both her clients and team alike continue to know and trust Exclusive Serenity as a firm that first gets it. Then gets it done.

Melanie, German-born and educated, began her path towards luxury hotel marketing while studying international tourism management. After earning a European Hotel Diploma, varied work in the hotel industry then took her from small, private hotel to corporate property to private island paradise.

Later experience in international luxury hotel sales and marketing and tour operations equipped Melanie to lead her team and advise her clients with a 360-degree perspective.

She adopted Cape Town as her home after falling in love with the city and Exclusive Serenity was brought to life.

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